Our Refund Policy
Refund Policy For New Accounts
We have a 30-day money back guarantee on all new hrchronice hosted accounts. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount.
No refunds are available after the 30th day or if customer has violated our TERMS OF SERVICE.
All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.
Refund Policy for Renewals (HR CHRONICLE)
All Renewals of HR Chronicle contracts will be refunded if HR Chronicle is notified within the first 10 days following the renewal date. No refunds will be granted for notifications received after this date.
It is important for users to contact HR Chronicle at least 10 days before the renewal date to request non-renewal, cancellation, make any contract length changes, and upgrades/downgrades, etc. This will avoid double work for the renewal billing department and less confusion for you. Please note that contract length changes cannot be processed after the renewal date has passed.
If you know in advance you do not want to renew, you can e-mail Sales anytime and the cancellation department can queue the account for deletion on the renewal date. All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.
For refunds please contact email@example.com with your Invoice Number and Account Number, please note refunds cannot be processed without the above-said information.